Returns & Exchanges

Returns & Exchanges

We want you to be happy with your purchase. If something isn't right, here's what you can do.

Our Policy

• Change of mind — 7 days from delivery, provided the item is unopened and still sealed.
• Faulty on arrival — 7 days from delivery, opened is fine. We cover return delivery.
• Once a sealed item is opened it can only be returned if it is faulty, since we cannot resell it as new.
• Keep the box, manuals and all included cables — returns need the complete package.

Valid Reasons for Exchange

• Wrong model, capacity or colour sent (our error)
• Item dead on arrival or faulty within the warranty period
• Item damaged in transit — tell us within 24 hours of delivery

How to Request an Exchange

• Contact us on WhatsApp: 0796 770 862 within 48 hours of delivery.
• Share your order details and clear photos of the item(s).
• Our team will review and respond within 24 hours.
• If approved, we'll arrange collection and dispatch the replacement.

Exchanges — Different Model or Capacity

• Swapping for a different model, capacity or colour is subject to stock availability.
• Where the swap is your preference rather than our error, return delivery is on you.
• Any price difference is charged or refunded accordingly.

Refunds

• We do not offer cash refunds except in cases where the item is out of stock and no suitable replacement is available.
• Refunds, where applicable, are processed within 5–7 business days via M-Pesa.

Contact Us

If you have any concerns about your order, please reach out promptly on WhatsApp: 0796 770 862. We're here to help!